This section covers some of the questions we get often. For everything send a message to our Customer Service Department, trough any of the available contact forms.
We also accept Paypal.
TwinRules.com has an StartSSL certificate ensuring that your information is kept private while in transit between your web browser and our web server.
Freight Charges: EUR 5
Free delivery over: EUR 100
Freight Charges: EUR 15
Rest of the world
Freight Charges: EUR 25
The normal delivery time from the package has left our warehouse is:
- 3 working day to Spain
- 5 working days to Europe
- 15-20 working days to the remaining destinations
If nobody is at the address when the mailman makes the delivery, a note is left in the mailbox and the mailman leaves with the package. Another attempt to deliver will be made the next day. If delivery is not possible, the package will be returned to us. When you find the mailman note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
This is the list of countries we ship to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brasil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Dominica, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Korea, Republic (South), Kuwait, Laos, Latvia, Lesotho, Libya (Libyan Arab Jamahiriya), Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, republic, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mosambique, Myanmar/Burma, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Rwanda, Réunion, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis/St. Christopher, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Usbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe.
If you wish to locate a product from our online store at a physical store, note down the reference number given in the product specifications and contact the store.
Online orders are subject to stock availability in our warehouses. In the event of supply incidents or if an item is out of stock, you will be informed as soon as possible and offered a replacement item. Alternatively, you will be refunded for the amount paid for the items that were not included in your order.
If you no longer wish to receive newsletters, you can click on the ‘Unsubscribe’ link that appears at the bottom of all our newsletter emails.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
We will contact you as soon as possible to resolve the incident.
Mugs: Are fired at extremely high temperatures. Quality will never dereriorate with time, you can wash them in the dishwasher, by hand, put in microwave…. print will not deteriorate.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.